Online conference
17th March 2022

About the conference 

'In a dematerialised world, where unfair practices are hard to spot and even harder to evidence, consumers struggle to claim their right and obtain adequate redress and/or the cessation of harmful conduct. Consumers cannot influence the way the market works for lack of meaningful alternative. Reflecting on vulnerability in digital markets, it is necessary to transform the way we see consumer law and its enforcement, notably the role of public enforcement.'

Source: C. Riefa, Protecting vulnerable consumers in the digital single market (European Business Law Review, 2022) 

This event is part of our project of the same name. It forms an integral part of our research process, hearing from policy makers, enforcers and stakeholders grappling with cross-border enforcement on a regular basis. 

 

The event will:

  • explore the global issues facing consumers

  • highlight the difficulties of global and cross-border enforcement

  • reflect on the value of international co-operation in enforcement 

  • investigate the design of international networks and co-operation frameworks 

  • draw from other disciplines to explore system designs that are more advanced 

  • open the discussion on the use of tech in consumer law enforcement 

Scroll down for speakers and programme.

The event features speakers from a range of organisations, including: 

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Our speakers

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Teresa Moreira

UNCTAD

Head, Competition and Consumer Policies Branch

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Angelo Grieco

EUROPEAN COMMISSION

Deputy Head of Unit

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David Dorrell

CMA (UK)

Director of Data Science

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Kati Cseres

UNIVERSITY OF AMSTERDAM

Associate Professor

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Hans - W Micklitz 

Professor of Law 

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Andrew Hadley

CMA (UK)

Assistant Director, Policy and International

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Boniface Kamiti

CAK (Kenya) 

Manager, Consumer Protection

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Jason Freeman

CMA (UK) 

Director, Consumer Law

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Or Brook

UNIVERSITY OF LEEDS

Lecturer

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Hugh Stevenson

FTC (USA)

Deputy Director, Office of International Affairs

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Patricia Vance

President of the ESRB, Founder and Chairman of IARC

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Christine Riefa

UNIVERSITY OF READING

Professor of Law, Project Lead

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Liz Coll

CONNECTED CONSUMERS

Founder

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Brigitte Acoca

OECD 

Head of unit, Digital consumers and product safety

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Neville Matthew

ACCC (Australia)

General Manager, Risk Management and Policy 

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Geneviève Saumier

MC GILL UNIVERSITY 

Professor of Law

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Catalina Goanta

UNIVERSITY OF UTRECHT 

Associate Professor

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Conference Programme 

Watch our event on Youtube!

10:00 – 10:30 GMT – UNCTAD’s work on cross-border enforcement cooperation  

Welcome by Prof. Christine Riefa, University of Reading

Andrew Hadley, CMA, Assistant Director, Policy and International 

Conference opening by Teresa Moreira, UNCTAD, Head of Competition and Consumer Policies Branch 

10:30 – 11:30 GMT - Global issues facing consumers and difficulties of global enforcement

Prof. Genevieve Saumier, Mc Gill University

Prof. Hans-W Micklitz, EUI

Jason Freeman, CMA, Director, Consumer Law 

11:35 – 12:50 GMT - Value and Design of international networks and co-operation

Brigitte Acoca OECD, Head of unit, Digital consumers and product safety

Hugh Stevenson, FTC, Deputy Director, Office of International Affairs

Boniface Kamiti CAK, Manager Consumer Protection

Angelo Grieco European Commission, Deputy Head of Unit 

Lunch Break 12:50 to 13:15 

13:15 – 14:15 GMT - Designing systems that work: Learning from other disciplines

Neville Matthew, ACCC and Chair, OECD working party on product safety

Prof. Kati Cseres, University of Amsterdam/ Or Brooks, Lecturer, University of Leeds

Patricia Vance, Entertainment Software Rating Board, Founder and Chair of IARC

14:20 – 15:20 GMT Use of data and other technology in consumer protection

Liz Coll, Connected consumers

Catalina Goanta, Associate Professor, Utrecht University

David Dorrell, Director of Data Science, CMA

15:20 - 15:30 Closing remarks 

Andrew Hadley, CMA

Conference organised with generous technical support from Catalina Goanta and Laura Aade. 

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'The Digital transformation has changed how businesses operate and how consumers purchase goods and services at domestic and global levels. Online businesses today enable consumer transactions in multiple jurisdictions'